Privacy Policy

What We Collect

When you place an order through our site, we collect the information you provide on the order form:

• Your name, email address, and phone number
• Shoe details (brand, model, size, preferred rubber)
• Photos of your shoes
• Any notes you include with your order

How We Use It

We use your information to:

• Process and fulfill your resole order
• Send you transactional SMS messages with order updates (e.g. order received, work started, shipped back)
• Contact you by email or phone if we have questions about your order

We do not use your information for marketing or promotional messages.

Third-Party Services

We use a small number of trusted services to run the business:

• Stripe — processes payments securely. We never see or store your full card number.
• Microsoft Azure — hosts our website and sends SMS order updates on our behalf.

These services have their own privacy policies and handle your data according to their terms.

SMS Communications

By submitting an order, you consent to receive transactional SMS messages about your order status. These are not marketing messages — just updates about your resole.

You can opt out at any time by replying STOP to any message. Message and data rates may apply. Message frequency varies based on order activity.

Data Retention

We keep order records (name, contact info, shoe details) for as long as needed to fulfill your order and handle any follow-up questions. If you'd like us to delete your information, just reach out and we'll take care of it.

We Don't Sell Your Data

Your personal information is never sold, rented, or shared with third parties for marketing purposes. Period.

Contact Us

Questions about your privacy? Reach out at [email protected]